📋 Terms of Service

Last Updated: June 22, 2026

Welcome to ShopLink NG. By using our platform, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Acceptance of Terms

By registering for or using the ShopLink NG platform, you agree to these Terms of Service. If you do not agree, please do not use our platform.

2. Account Types

2.1 Buyers

Buyers are individuals who browse, search, and purchase products or services from sellers on the platform. Buyers must:

• Provide accurate personal information during registration
• Communicate respectfully with sellers
• Make payments as agreed with sellers
• Not misuse the platform for fraudulent activities

2.2 Sellers

Sellers are individuals or businesses that list products or services for sale on the platform. Sellers must:

• Provide accurate business information
• Complete verification (KYC) process
• List only genuine, legal products/services
• Honor all orders placed by buyers
• Respond to customer inquiries within 24 hours
• Maintain accurate stock information

3. Acceptable Use Policy

All users of ShopLink NG must adhere to the following guidelines:

3.1 Prohibited Items

The following items are strictly prohibited from being listed or sold on ShopLink NG:

• Illegal drugs and controlled substances
• Counterfeit or pirated goods
• Weapons, firearms, and ammunition
• Stolen goods
• Explosive materials
• Human organs, body parts, or fluids
• Endangered animal products (ivory, fur, etc.)
• Pornographic or adult content
• Hate speech or discriminatory materials
• Fraudulent services or products
• Government-issued IDs or documents
• Financial instruments (bank notes, stocks, etc.)

3.2 Prohibited Activities

• Misrepresentation: Falsely representing products, services, or business identity
• Fraud: Engaging in any fraudulent or deceptive practices
• Harassment: Harassing, threatening, or abusing other users
• Spam: Sending unsolicited messages or advertisements
• Scraping: Extracting data from the platform without permission
• Price Gouging: Artificially inflating prices during emergencies

4. Shipping Policy

4.1 Seller Responsibilities

• Sellers must clearly state their shipping timelines, methods, and costs on their store
• Sellers must process and ship orders within their stated timelines
• Sellers must provide tracking information to buyers when available
• Sellers are responsible for ensuring products are properly packaged
• Sellers must communicate any shipping delays to buyers

4.2 Buyer Responsibilities

• Buyers must provide accurate shipping addresses
• Buyers must respond to shipping inquiries from sellers
• Buyers are responsible for any customs or import duties (if applicable)

4.3 Delivery Timelines

• Within Same LGA: 1-3 business days
• Within Same State: 2-5 business days
• Between States: 3-7 business days
• Within Same School Campus: 1-2 business days

Note: These are estimated timelines. Actual delivery may vary based on logistics providers and location.

5. Refund & Returns Policy

5.1 Return Eligibility

• Buyers may request a return within 7 days of receiving their order
• Products must be in their original condition (unused, unwashed, with tags if applicable)
• Products must be returned in their original packaging
• Buyers must provide proof of purchase (order receipt)

5.2 Non-Returnable Items

• Perishable goods (food, flowers, etc.)
• Personal care items (makeup, hygiene products, etc.)
• Custom or personalized items
• Items marked as "Final Sale" or "Non-Returnable"
• Gift cards or digital products
• Underwear, swimwear, or intimate apparel

5.3 Return Process

1. Contact Seller: Buyer contacts seller to initiate a return request
2. Review: Seller reviews the request within 48 hours
3. Approval: If approved, seller provides return address and instructions
4. Shipment: Buyer ships the item back to seller (at buyer's expense unless seller offers free returns)
5. Inspection: Seller inspects returned item within 3 business days
6. Refund/Exchange: Seller processes refund or exchange as agreed

5.4 Refund Process

• Refunds are processed directly between buyer and seller
• Sellers must process refunds within 5 business days of approving return
• Refunds are issued via the same payment method used for purchase
• Shipping costs are non-refundable unless the seller made a shipping error

6. Dispute Resolution

6.1 Direct Resolution

We encourage buyers and sellers to resolve disputes directly through respectful communication. Most issues can be resolved through open dialogue.

6.2 Escalation to ShopLink NG

If a dispute cannot be resolved directly, either party may escalate the matter to ShopLink NG by contacting us at [email protected].

When escalating a dispute, please provide:

• Order details (screenshots, receipts)
• Communication history with the other party
• Description of the issue
• Desired resolution

6.3 ShopLink NG Mediation Process

1. Initial Review: We review the dispute within 24-48 hours
2. Contact Both Parties: We reach out to both buyer and seller for their perspectives
3. Evidence Gathering: We collect evidence from both parties
4. Mediation: We facilitate communication to reach a resolution
5. Recommendation: If no resolution is reached, we provide a non-binding recommendation
6. Escalation: If unresolved, parties may take the matter to consumer protection agencies or court

6.4 Seller Obligations in Disputes

• Sellers must respond to buyer inquiries within 24 hours
• Sellers must honor valid return/refund requests
• Sellers must cooperate with mediation efforts
• Sellers who repeatedly violate policies may have their accounts suspended

6.5 Buyer Obligations in Disputes

• Buyers must communicate respectfully with sellers
• Buyers must provide accurate information about the issue
• Buyers must cooperate with mediation efforts
• Buyers who repeatedly file false claims may have their accounts suspended

7. Refunds, Cancellations & Chargebacks

7.1 Cancellations

• Buyers may cancel an order within 1 hour of placement (before seller processes it)
• Buyers may request cancellation at any time, but sellers have the right to accept or reject
• Sellers must honor cancellation requests before shipping
• If a seller has already shipped, the cancellation request becomes a return request

7.2 Refunds

• Refunds are processed directly between buyer and seller
• Sellers must process refunds within 5 business days of accepting a return
• Refunds are issued via the original payment method
• Partial refunds may be offered for items that are received in used/damaged condition

7.3 Chargebacks

• Buyers should not file chargebacks without attempting to resolve the dispute first
• If a chargeback is filed, ShopLink NG will investigate the matter
• Sellers may be asked to provide evidence of delivery and communication
• Buyers who file fraudulent chargebacks may have their accounts suspended

8. Seller Verification

ShopLink NG employs a comprehensive seller verification process:

• Valid government-issued ID verification
• Selfie video verification
• Manual review by our admin team
• One-time verification fee (₦2,500) for verified badge
• Ongoing monitoring of seller activities

9. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

10. Termination

ShopLink NG reserves the right to suspend or terminate accounts that violate our Terms of Service. We will provide notice when possible.

11. Limitation of Liability

ShopLink NG acts as a marketplace connecting buyers and sellers. We are not directly involved in transactions and are not liable for:

• Product quality or authenticity
• Shipping delays or issues
• Seller or buyer conduct
• Losses or damages arising from transactions

Our liability is limited to facilitating communication and mediation between parties.

12. Governing Law

These Terms of Service are governed by the laws of the Federal Republic of Nigeria. Any disputes shall be resolved in the courts of Nigeria.

13. Contact Us

If you have any questions about these Terms of Service, please contact us:

• Email: [email protected]
• Phone: 09159925852
• Website: https://shoplinkng.com

© 2026 ShopLink NG. All rights reserved.